Shift Lead

We're a locally owned and operated family business in the Greater Lansing area. We love being part of this community and we want to continue to serve it well. Auntie Anne's and Jamba have set the standards for snacking, and they are high. We believe the status quo is stale, and that pretzel perfection is always within reach. If you’re looking for a job where you can have fun, make cravable snacks, and make people happy at the same time, exploring a career at Auntie Anne’s / Jamba may be right for you! We're accepting applications for the role of Shift Lead, across multiple shifts in our Meridian Mall location in Okemos, MI.

Why Join the Auntie Anne's / Jamba Team?

• Fun & Fresh Work Environment - our open and collaborative workstations mean you'll get to work closely with your teammates, while serving fresh-baked pretzels and smoothies to our guests.
• Delicious Work Perks - from food discounts to paid training, to being in a fun and fast paced environment that will fly by.
• Growth - a job at Auntie Anne's / Jamba provides opportunities to develop your communication and teamwork skills, while also mastering your ability to multitask. Start here, go anywhere!

The Shift Lead contributes to the success of the business and has responsibility, through the direction and control of restaurant operations, to grow sales, ensure a positive guest experience and maximize restaurant profitability. The Shift Lead is a key part of the restaurant management team focused on maintaining the highest standards of food quality, service, cleanliness, safety and sanitation and will take direction from the supervisor on requirements to deliver those expectations. Prior to becoming an official Shift Lead, it would require participating in ongoing training as a Team Member/Crew member to learn the ins and outs of the operation before officially becoming a Shift Lead; the timeline can vary depending on individual strengths and drive.

Reporting Relationship: The Shift Manager reports to the General Manager

Essential Functions:

• Provides Team Members, Managers, and Guests with a positive experience and atmosphere.
• Ensures prompt, friendly service
• Ensures the production of high quality food on a consistent basis.
• Directs overall activities and performance of team members on a shift-by-shift basis.
• Responsible to support and execute brand sales driving initiatives such as promotions, new product introductions and brand loyalty initiatives.
• Ensures quality and timely delivery of food and beverages orders through various ordering channels which may include, in-mall dining, to-go, online ordering, curbside and delivery.
• Maintains and inspects dining room, food receiving, food holding, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Corrects unsafe practices or conditions.
• Completes daily paperwork and projects on a timely basis.
• Complies with cash control policies and procedures. Ensures all managers, supervisors, and team members comply with cash control policy and procedures.
• Controls operating costs by instituting awareness through the restaurant.
• Creates positive relationships with team members and managers by treating all members with respect.
• Minimizes turnover by working with the management team to respond to and assist in resolving team member issues.
• Ensures adherence to brand standards, company policies and procedures during shifts where they are the supervisor.

Job Type: Hourly/Part-Time to Full-Time

Education: High School Diploma or equivalent/ Meets age requirements

This is for a position at a franchised Auntie Anne’s location